Contact information

Who operates this store

This store is operated by Kreact s. r. o., trading as TatraHold — a small studio in the Tatra region of Slovakia.

Registered office

Kreact s. r. o.
Kamenné 1057/14
907 01 Myjava
Slovakia

Company registration number (IČO): 57 572 453
Tax identification number (DIČ): 2122823934
Registered in the Commercial Register of the District Court Trenčín, Section Sro, Insert No. 57830/R

The seller is not registered for VAT. All prices shown are final.

Where to send returns and complaints

Send returned goods and written complaints to the registered office above. The parcel must be addressed to "Kreact s. r. o." — without the company name the carrier will not deliver it.

Please contact us by email before sending anything back, so we can give you a reference.

Contact

Email: Info@tatrahold.com
Telephone: +421 917 715 903

Wholesale and retail partnerships: Info@tatrahold.com

We reply to email from a person on business days. We have no walk-in location; every piece is shipped, never collected in person.

Reporting a product safety concern

To report a safety concern or an incident involving one of our products, write to Info@tatrahold.com. Every report is investigated. This is our reporting channel under Article 9(11) of Regulation (EU) 2023/988.

Supervisory authority and dispute resolution

Supervisory authority: Inšpektorát SOI so sídlom v Trenčíne pre Trenčiansky kraj, Odbor výkonu dohľadu, Hurbanova 59, 911 01 Trenčín, Slovakia, tel. +421 32 640 01 09, www.soi.sk

Alternative dispute resolution: Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a ARS, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, Slovakia, ars@soi.sk. A list of ADR bodies is maintained by the European Commission at consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

In force from 4 September 2026 · version 1.0