Thirty days to change your mind.

Two different things

If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw within 14 days, and on top of that we accept returns of standard pieces for 30 days as our own goodwill policy. They are not the same thing, and the conditions below apply only to the voluntary part.

Withdrawing within 14 days — your legal right

You may withdraw from the purchase within 14 days of receiving the goods, without giving any reason. Write to Info@tatrahold.com with your order number, or use the model form in our refund policy.

This statutory right belongs to consumers in the European Union and the United Kingdom. For deliveries to Switzerland, the United States and the United Arab Emirates there is no statutory right of withdrawal — our voluntary 30-day return below applies to you instead.

You may unpack the piece and handle it as you would in a shop. That does not affect your right to withdraw. You are only liable for a reduction in value caused by handling beyond that — and we do not apply flat-rate deductions.

We refund within 14 days of receiving your withdrawal, including the cost of the cheapest delivery option we offered.

Our voluntary 30-day return

Beyond the statutory 14 days we accept standard, unengraved pieces up to 30 days from delivery, provided the piece is unused, in its original packaging and free of marks. This applies wherever we deliver, including outside the European Union.

What cannot be withdrawn from

• Engraved and personalised pieces — made to your specification, no resale possible
• Pieces damaged by misuse (drops, chemical cleaners, prolonged direct sunlight)

How to return

1. Write to Info@tatrahold.com with your order number.
2. We reply with a reference and the return address.
3. Send the piece back within 14 days of telling us. Who pays the return postage is set out in our refund policy.
4. We refund to the original payment method once the return reaches us.

If something is faulty

We are liable for defects the goods had on delivery and which appear within at least 24 months of you receiving them. In some EU countries that period is longer, and the longer one applies.

Report a defect to Info@tatrahold.com. We confirm it in writing and remedy it within 30 days.

Voluntary 12-month warranty

On top of your statutory rights we give a voluntary 12-month warranty against manufacturing defects — finish failures and dimensional faults. Not covered: damage from drops, chemical exposure, heat or prolonged direct sunlight.

Beyond that period we repair pieces at material cost.

Questions

Write to Info@tatrahold.com with your order number.