From the bench to your desk.
Every piece is made to order and shipped from the studio in Slovakia. Total time from order to delivery is 5–12 business days depending on destination and product.
Production time
Every piece is made to order. Production takes 3–7 business days depending on the product: Solitaire stands ship fastest, at around 3 days; Display Rack Summit takes the longest, at around 7 days. Engraved pieces add 24 hours. Delivery then takes a further 2–6 business days within the European Union. Outside the EU allow longer: the parcel is cleared through customs on arrival and that step is not under our control.
Where we ship and what it costs
We ship to Slovakia and the 26 other countries of the European Union, and outside the EU to the United Kingdom, Switzerland, the United States and the United Arab Emirates. We do not ship anywhere else.
| Destination | Rate |
|---|---|
| Slovakia — standard | €3.99 |
| Slovakia — express | €6.99 |
| Slovakia — orders of €60 or more | free |
| European Union | €16.00 |
| European Union — orders of €60 or more | free |
| United Kingdom, Switzerland, United States, United Arab Emirates | €16.00 |
| Outside the EU — orders of €60 or more | free |
The shipping cost is always shown in the basket and at checkout before you confirm the order.
Prices and tax
The seller is not registered for VAT. All prices shown are final and no VAT is added at checkout. Within the European Union no customs duty or import tax arises.
Orders to the United Kingdom, Switzerland, the United States and the United Arab Emirates cross a customs border. Customs duty, import tax and a carrier handling fee may be charged in the destination country. They are not included in the price or in the shipping rate, they are paid by the recipient on delivery, and we cannot tell you the amount in advance — each country sets its own thresholds and they change. Check with your local customs authority before you order.
Tracking
A tracking email arrives once your order leaves us, naming the carrier and the tracking number. Within the European Union shipments are carried by GLS and can be followed through their European tracker.
Lost or damaged shipment
If your order is delayed beyond the estimated window by more than 3 business days, or arrives visibly damaged, write to Info@tatrahold.com with your order number. We ship a replacement immediately — no return required for damaged pieces.